Questions and Answers

What is an Electric Bike?
Who rides electric bikes?
How far will the electric bike go?
Will I have to pedal?
Why would I want to ride an electric bike?
Is there an age limit?
Is there a weight limit?
What's included in the price of a tour or rental?
Where will we go for our tour or rental?
What is the cancellation policy?
What should I wear?

Q: What is an electric bike?
A: An electric bike is simply a bicycle equipped with a small and quiet electric motor.
Electric bikes require no fossil fuels and therefore are extremely Quiet, Clean, and Green!
Instead of a gas motor, electric bikes use a battery to supply power to the motor.
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Q: Who rides electric bikes?
A: In our experience there's a huge variety of people who love riding electric bikes.
They are for everyone who feels comfortable riding a traditional bicycle, and our most frequent customers are:
• House boat or yacht owners
• RV travelers
• High school and college kids
• Those without a driver's license
• Urban dwellers who don't want to find and pay for parking
Some ways our happy customers use their electric bikes:
• Commuting to work
• Running errands close to home
• Joy riding
• Exercise
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Q: How far will an electric bike go?
A: It depends on how much you're using the power! This is affected a lot of factors including rider weight, rider input, terrain, size of the motor, and number of amp hours in the battery. Most E-bikes have a range of 15- 25 miles, but some of our more powerful E-bikes can 40+ miles.
Now that's Power & Freedom!
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Q: Will I have to pedal?
A: Not all electric bikes utilize the same technology, but most employ the two types of motor assist.
• Pedal Assist: Pedal Assist Mode is a great option for those looking to treat their electric bike as a traditional bike with a little help from the motor. In this mode the motor will only kick in when the rider is pedaling. Some of our E-bikes we carry will allow the rider to select different levels of assist to allow for more or less help from the motor.
• Throttle & Go: If the bike comes equipped with this mode it is not necessary for the rider to pedal. Just twist and go! We love this mode when riding in town.
The more you pedal the further you can go on a charge.
It is also worth noting that our electric bikes have gears and are meant to be great for riding without the help of the motor, as there is no drag.
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Q: Why would I want to ride an electric bike?
A: Most importantly because they're fun! Whether you have an injury, a long commute, or you just want to save your energy for the rest of your day, an electric bike is a great way to get where you're going without getting sweaty.
If you just feel a need for speed, you'll be amazed at how far and how fast you can travel with a motor on board!
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Q: Is there an age limit?
A: Yes, In the state of California, riders must be 16 or older.
We do however have a Trail-a-Bike for kids 8 months to 10 years old.
Click Here to see the Trail-a-Bike in action.
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Q: Is there a weight limit?
A: Yes, riders must not exceed to 240 lb. and for some tours with bigger hills the weight limit is 230 lb.
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Q: What's included in the price of a tour or rental?
A: Tours and rentals come with a powerful electric bike equipped with a fully charged battery, a basket for personal items, and an adjustable helmet for safety. We provide bottled water free of charge, and strive to make sure your ride will be comfortable- if you're underdressed we'll loan you a jacket, and if its sunny we'll offer sunscreen!
Rental packages include extensive customized maps so you'll know where you are and where you want to go and bike locks so you can make stops on your journey..
Guided tours are led by professional tour leaders with extensive local and historic knowledge of San Diego. Our guides' goal for each tour is to create an extraordinary experience that is fun, safe, and unforgettable.
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Q: Where do we go for our tour or rental?
A: We've crafted each of our tours to showcase a part of San Diego that we love and want to share with our guests. There is a huge variety of sights and scenes to see, so explore our tour menu for a full run-down. Feel free to give us a call if you want to know what tour will be best for you.
Rentals can be picked up from our tour office for a ride up to Balboa Park or around downtown San Diego, and many of our rental customers head over to Coronado for a glorious day at the beach. For full day rentals of at least two bikes, we will deliver and pick up the bikes to your downtown hotel.
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Q: What is the cancellation policy?
A: We are a small family business and have limited availability. Please read the following Cancellation Policy:

Cancellations within 24 hours of the tour/rental are charged in full or vouchers forfeited.
Cancellations within 48 hours are charged a $15 per person administration fee. No-shows on tour dated are charged in full.
Important: Check your confirmation for Correct Date and Time.
It is your responsibility to be at the designated location on the correct date and time. As we operate group tours, we are not able to accommodate wait for late arrivals. Arrivals more than 15 minutes past the scheduled time are considered no-shows.
Please check your confirmation carefully. No refunds for no-shows.
As our tours are group events, we are not responsible for teaching guests how to ride a bike.
Please be sure that you are able to steer and balance on a regular bike, and practice prior to the tour if you are not sure! If you are not able to ride to ride a bike we reserve the right to exclude you from the tour.
No refunds for guests choose not to ride or that are excluded for safety reasons.
A San Diego Fly Rides representative is available Wednesday through Monday from 8am to 6pm at (619) 888-3878 or toll-free at (866) 300-9843 if you have any questions.
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Q: What should I wear for my tour or rental?
A: San Diego has famously amazing weather, and our tours are not generally strenuous, so casual clothing is appropriate. We recommend closed-toe shoes for safety, and layers for comfort! Helmets are required, so pick a hairstyle that won't suffer!
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